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June 18, 2008

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Comments

Will G.

Let's hope that the employees are better trained and more professional than those working at the Erwin Square location. As a semi-regular customer, I am dismayed at the (lack of) training and common sense on display. The only thing that keeps me coming back is that they are the only player in town. The donuts are not nearly as good as the ol' Krispy Kremes, with their light, warm, oozy deliciousness, but, when the chips are down and you need a donut, you do what you have to do.
Mr. Turner, if you are reading this; Please get your staff some better training and skills! We love the attempt at bringing a wonderful breakfast item back to Durham after the evil Dr. Atkins (and KK's bookkeeping) combined to drive the category almost out of business, but poor service and inconsistent quality will bring you down every time, no matter your intentions.

Durham Bull Pen

Not that I was ever a big fan, but the "terrorist scarf" incident with Rachael Ray in which Dunkin Donuts folded like a cheap lawn chair pretty much sealed the deal for me not giving them any $$$.

Masshole

Lets hope they can make consistent coffee like the ones in the NE. So far, and the D&D down here I haven't been impressed by the great coffee one day and the so so the next. Even worse, the nearly white colored iced coffee. They need to import some more massholes in to work at the local Dunks.

durhamwalkingdog

I agree that it's a little loose behind the counter but my expereince has been that they are all polite, friendly and trying to do their jobs.

I'd take that over a well-run surly crew. OR an understaffed one like at Chipotle...

Adam Covati

I have to agree that the DD on Erwin isn't too hot. Having (somewhat) recently moved down from Boston, I'm psyched about having a DD in my neighborhood. I hope that this crew is better trained, I like walking into a DD and asking for a regular and getting it right without 10 questions.

I miss good DD coffee.

Spencer Dempsey

While I realize the presence of Dunkin' Donuts makes New Englanders feel right at home, I urge everyone to find a coffee shop that is local, that buys coffee from local roasters, and isn't a large corporation. Nothing against people from New England; they are certainly welcome here and free to drink all the DD they want. Nothing against corporations either. I just think we have some excellent coffee assets here in the Triangle and fast-food coffee joints diminish the quality of that offering.

On another note, if you aren't familiar with Fair Trade coffee and other products, it would be worth a google search. Local companies especially are making efforts to ensure a sustainable future for coffee farmers in the regions of the world that coffee is grown by paying a guaranteed living wage for Fair Trade coffee. The coffee is still of the highest quality and poor farmers in Central and South America, Southeast Asia, and Africa don't have to sell it to Dunkin' Donuts at dirt cheap prices. Yet coffee costs the same regardless of where you buy it. So the questions becomes do we pay the corporations or pay the farmers?

Mike

Pay the Farmers!! Local roasted fair trade coffee is far superior to DD coffee.

Jo

DD espresso is 100% fair trade certified.

ddlovah

So is DD coming or what? It's been two months and still no sign of it!

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